Surfercloud Review 2025 - Performance, Details and Support Analyzed
Surfercloud Review 2025 - Performance, Details and Support Analyzed
“very bad service for uptime” -- Wilfred Etta（Trustpilot）
"SurferCloud’s tactic of putting others down to lift itself up only reveals a lack of real confidence in its own services." -- reddit
Our Score:
Average: 2.8
Overview
| Performance Grade | B |
|---|---|
| Uptime Guarantee | 1.0 (Trustpilot) |
| Hosting Types | Elastic Compute |
| Basic Plan Features | DiskSpace: 40G |
| Starting Price | $16.57/mo |
Promotional prices are only valid for the first period and are renewed at the list price.
The $5.9 they advertise is only for the first month price for new users, and the high renewal price will greatly increase your costs.
About SurferCloud
SurferCloud, founded in 2021 in Singapore, promotes itself as a global cloud provider offering affordable and scalable VPS hosting. They currently have 16 server locations worldwide and advertise flexibility and simplicity. However, once we dove deeper into their actual performance, we found some serious concerns.
This review is based on real user experiences, hands-on testing, and community feedback — especially from Reddit and Trustpilot. The goal is to give you an honest, human-centric review before you spend your money.
Let’s Review SurferCloud Features & Services
Features
Operating Systems: ☑️
Supports CentOS, Ubuntu, Windows, Debian.
One-Click Installers: ❌
SurferCloud does not offer one-click app installers. You’ll need to manually run scripts or commands for setup, which may be fine for developers, but definitely not ideal for beginners or those looking for convenience.
Locations
Over 16 global data centers.
Performance
Uptime: Terrible Uptime That Drives Users Crazy
User feedback consistently points to downtime being SurferCloud's weakest link. Several users report VPS instances crashing without warning and staying offline for hours. In a real business or production scenario, this simply isn't acceptable.
Bandwidth: 1 or 2 Mbps
Though SurferCloud claims to offer 30 Mbps or more, real-world speeds are often closer to 1–2 Mbps, especially under heavy load or peak times. This bottleneck makes websites and apps sluggish, even unusable.
Support: “This Is Totally a Scam”
Multiple users — especially on Reddit and LowEndTalk — have labeled their support experience as either unresponsive or scripted. Issues drag on for days or never get resolved, and some users even report losing access to their dashboard during disputes.
What's Wrong with SurferCloud?
Luis Moreno’s review highlights several critical issues that potential customers should consider:
- Frequent Downtime: Unexpected outages are common, with recovery taking hours or longer.
- Slow Response Times: Websites load painfully slowly, and ping times are inconsistent.
- Poor Customer Support: Support replies are slow, unhelpful, and sometimes non-existent.
- Difficult Refunds: Refunds are rarely approved, and users risk losing dashboard access.
Why Is Uptime So Important?
Uptime directly affects usability, user retention, and SEO. Constant interruptions can tank your Google rankings and customer trust. If you’re building anything remotely important, this matters.
Excerpts from Real User Reviews
“My site went down 3 times in a single week, each time for at least several hours. SurferCloud’s support was absolutely useless, and they eventually stopped replying altogether. This service isn’t worth even a single dollar.”
— Luis Moreno, Trustpilot, June 2025
“Didn’t even last three days — the VPS became so sluggish I couldn’t open the admin panel. Support told me to ‘clear cache,’ then the server went offline completely.”
— Anonymous user, Reddit, April 2025
Pricing
Terrible Renewal Prices
| CPU | RAM | Disk Space | Price |
|---|---|---|---|
| 1C | 2G | 40G | $16.57/mo |
| 2C | 2G | 40G | $25.48/mo |
| 2C | 4G | 40G | $35.64/mo |
| 4C | 8G | 40G | $64.49/mo |
| 8C | 16G | 40G | $132.39/mo |
| 16C | 32G | 40G | $247.79/mo |
Note: These promo prices only apply for the first billing period. Renewals go back to full price, which can triple your actual cost.
Cancellations & Refunds
SurferCloud has a strict no-refund policy. To cancel, you must delete all active instances and open a support ticket. There are reports that remaining account balances are not refunded, so avoid depositing more than you plan to use.
Other Comments: Unfair Marketing
The screenshots below (from LowEndTalk and other forums) show feedback from real users. One user criticized SurferCloud for trying to poach customers after Clawcloud’s Hong Kong node was shut down. Another user accused them of discrediting other providers, offering heavy discounts to lure customers without having a solid track record, and lacking actual user reviews.
SurferCloud’s marketing approach — trying to rise by dragging others down — reflects a lack of confidence in their own offering. This kind of negative advertising often backfires and leads users to question the service’s actual value.
Conclusion
SurferCloud may look attractive at first glance, especially with its flashy discounts and worldwide locations, but don't be fooled. Under the surface, it struggles with performance, reliability, and trust. Uptime is shaky, support is weak, and hidden costs make it a risky investment.
If you’re looking for a VPS provider you can depend on long term, SurferCloud probably isn’t it. Unless you’re testing something disposable or just experimenting, we recommend exploring more transparent and stable alternatives.
FAQ
What is SurferCloud?
SurferCloud is a hosting provider offering budget VPS with Linux/Windows support and claimed 30Mbps bandwidth. However, performance and reliability are commonly questioned.
What is the biggest problem with SurferCloud?
Frequent outages and unresponsive support. Users report multiple downtimes in a week and little to no help resolving them.
Does SurferCloud really have global server locations?
They claim to have 16 global data centers, but in actual use, some locations (like South Asia or Eastern Europe) are unstable — with slow speeds or even unreachable servers. It’s best to test ping and packet loss before committing.
Is SurferCloud beginner-friendly?
Not really. There are no one-click installers, and no user-friendly documentation. Beginners will likely need some basic Linux knowledge to set up and manage servers properly.
Is the SurferCloud dashboard stable?
The dashboard looks simple, but it can lag or fail to load at times. Some users reported being locked out of their accounts while contacting support or requesting refunds, which makes it even more frustrating.
Does SurferCloud offer a free trial?
There’s no official free trial. Although some promo prices like $1/month sound nearly free, once you pay, there are no refunds, so it’s not a true trial.
How long does it take to fix server issues?
It depends — and not in a good way. Some users reported waiting over 24 hours without resolution. Support is often slow or unresponsive, so if your project requires fast recovery, proceed with caution.
Why is SurferCloud not suitable for production?
Its inconsistent uptime, low bandwidth, and poor support make it risky for any business-critical workload.
Is their customer service reliable?
Most users say no — either they get no reply, or support offers generic answers without real solutions.
Does the low price mean it’s a good deal?
Not really. The introductory price is cheap, but high renewal rates and unreliable service may cost you more long-term.
Is there a refund policy?
In practice, no. Even though SurferCloud claims to support refunds, users report denial of refunds and even account restrictions when issues arise.